Privacy Policy

Redline Systems India ("Redline Systems", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains what information we collect, how we use it, how it is shared, and the choices available to you.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Company or organization name
• Project requirements
• Enquiry details
• Any other information you choose to submit through our contact form, email, or WhatsApp

We may also collect limited technical information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website or source

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries
• Prepare quotations and proposals
• Communicate with you regarding products or services
• Follow up on project discussions
• Improve our website and services
• Maintain internal business records
• Monitor website performance and security
• Comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Contact Forms and Third-Party Processing

Our website uses Web3Forms to process contact form submissions.

When you submit a form on our website, the information you provide may be processed by Web3Forms and delivered to our business email account for communication and follow-up.

Web3Forms operates under its own privacy policy and terms. We encourage you to review them separately.

4. Hosting and Website Infrastructure

Our website is hosted and delivered using Cloudflare Pages and related Cloudflare services.

Cloudflare may process limited technical information such as IP address, browser details, and request data for security, performance, and delivery purposes. Cloudflare operates under its own privacy policy and terms.

5. Cross-Border Data Transfers

Some of the third-party service providers we use to operate this website and process enquiries, including Cloudflare (hosting and content delivery) and Web3Forms (contact form processing), may store or process data on servers located outside India.

By submitting information through this website, you acknowledge that your data may be transferred to and processed in countries other than India, which may have data protection laws different from those in your jurisdiction. We take reasonable steps to ensure such transfers are handled in accordance with applicable law, including the Digital Personal Data Protection Act, 2023.

6. Analytics and Website Usage Data

We may use website analytics tools, including Google services if enabled, to understand how visitors use our website and to improve performance, content, and user experience.

This may include:

• Pages viewed
• Buttons clicked
• Device and browser information
• Approximate location based on IP address
• Referral source

If analytics tools are enabled, they may use cookies or similar technologies.

7. Cookies

Our website may use cookies or similar technologies for:

• Website functionality
• Security
• Performance monitoring
• Analytics

You can control or disable cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

8. WhatsApp, Email, and Direct Communication

If you contact us through WhatsApp or email, we may retain that communication to respond to your enquiry, maintain records, or continue discussions about potential business.

Messages sent through third-party communication platforms are also subject to the privacy policies and terms of those platforms.

9. No Account Registration

Our website does not require user registration or account creation.

10. No Direct Payments

We do not process online payments through this website.

Any payments for products or services will be handled separately through direct business communication, invoices, or other agreed methods.

11. How We Share Information

We may share your information only in limited circumstances, such as:

• With service providers that help us operate the website or process enquiries
• When required by law, regulation, or legal process
• To protect our rights, property, safety, or operations
• In connection with business operations such as quotations, procurement, or service delivery, where necessary

We do not share your information with unrelated third parties for marketing purposes.

12. Data Retention

We retain information only for as long as necessary to fulfil the purposes outlined in this Policy. As a general rule:

• Enquiry-related data that does not convert into an active client engagement is retained for up to 12 months from the date of last contact, after which it may be deleted or anonymized.
• Records related to active or completed business engagements (quotations, work orders, AMC agreements, invoices) are retained for the period required under applicable tax, accounting, and contract law (currently up to 8 years under Indian tax regulations), or as otherwise necessary to resolve disputes or enforce agreements.

13. Data Security

We take reasonable measures to protect the information submitted through our website.

However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

14. Your Rights

Depending on applicable law, you may request:

• Access to the information we hold about you
• Correction of inaccurate information
• Deletion of information where legally permissible
• Restriction of certain uses of your information
• Withdrawal of consent to processing, where processing is based on consent

You may withdraw consent at any time by contacting us using the details in Section 20. Withdrawal will not affect the lawfulness of processing carried out before the date of withdrawal, and may affect our ability to respond to ongoing enquiries or continue providing requested services.

To make any of the above requests, you may contact us using the details below.

15. Grievance Officer

In accordance with applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to address concerns, complaints, or queries regarding your personal data or this Privacy Policy.

We aim to acknowledge grievances promptly and resolve them within a reasonable timeframe, in accordance with applicable law.

16. Children's Privacy

Our website and services are intended for business and professional use and are not directed to children under the age of 18.

We do not knowingly collect personal information from children.

17. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of third-party websites.

We encourage you to review the privacy policies of any third-party site you visit.

18. Governing Law and Jurisdiction

This Privacy Policy, and any dispute arising out of or in connection with it, shall be governed by the laws of India.

Courts at Chhatrapati Sambhajinagar, Maharashtra shall have exclusive jurisdiction over any disputes arising from this Policy.

19. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website functionality.

Any updates will be posted on this page with a revised "Last Updated" date.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you can contact us at: